Shay Myrick is a customer experience leader with 5+ years of expertise at the intersection of people, technology, and storytelling. Guided by a deep curiosity about how people spend their time and the tools they reach for every day, she has built a career turning that fascination into scalable systems and meaningful connections.
Most recently, Shay led customer experience at an AI-powered insights platform in the market research space, enabling live, large-scale audience engagement for deep understanding around concepts and ideas. There, she scaled customer touchpoints, built training and onboarding infrastructure, and designed the operational foundation that carried the company through a period of intense growth.
Before transitioning to early-stage startups in tech, Shay honed her instincts for complex relationships and creative problem-solving in media and publishing, where she managed full-funnel brand partnerships rooted in cultural insights — from custom content to live events — in a fast-moving, high-stakes environment.
She also brought her brand-building skills to the emerging beauty and wellness startup space, doing freelance marketing for a sustainable wellness brand where she developed influencer marketing programs, led community events, and crafted social strategy from the ground up.
Outside of her 9AM-5PM, Shay curates a lifestyle newsletter and is the one who friends and family call when they want to plan a memorable party or a weekend activity recommendation. Originally from Pittsburgh, PA, she holds a Bachelor’s degree in Advertising and Public Relations from Point Park University.
Shay is a champion — for her clients, her colleagues, her network, and the work itself. Adaptable, curious, and creative, she has the ability to bridge vision and execution — taking ideas and grounding them in unique, real experiences that resonate.
